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Privacy Policy

1. Introduction

At Tailored Companionship and Cleaning, we respect your privacy and are committed to protecting your personal information. This privacy statement explains how we collect, use, store and protect your information when you visit our website, contact us, request a quote, book a cleaning service, or use our services.

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This privacy statement is intended to be clear and easy to understand, in line with guidance from the UK Information Commissioner’s Office, which says privacy notices should explain why personal data is used, how long it is kept, and who it is shared with.

 

2. Information we collect

We may collect and use the following information:

  • Your name

  • Email address

  • Telephone number

  • Home address or service address

  • Details about the cleaning service you request

  • Booking dates and times

  • Payment or billing information

  • Messages, enquiries or feedback you send to us

  • Website usage information, such as cookies, analytics data or contact form submissions

We may also collect practical information needed to provide our services, such as access instructions, parking details, property notes, pet information, or specific cleaning requirements.

 

3. How we use your information

We use your personal information to:

  • Respond to enquiries

  • Provide quotes

  • Arrange and manage bookings

  • Deliver cleaning services

  • Contact you about your appointment

  • Process payments and invoices

  • Handle complaints, feedback or service issues

  • Improve our website and services

  • Meet legal, tax, accounting and insurance obligations

  • Send marketing messages, where you have agreed to receive them or where we are otherwise legally allowed to do so

 

4. Our lawful basis for using your information

We use your personal information only where we have a lawful reason to do so. This may include:

  • Contract: to provide cleaning services you have requested

  • Legitimate interests: to manage our business, respond to enquiries, improve our services and protect our business

  • Legal obligation: to keep accounting, tax or legal records

  • Consent: where you have agreed to receive marketing communications or accepted certain non-essential cookies

 

5. Sharing your information

We do not sell your personal information.

We may share your information with trusted third parties where necessary, such as:

  • Cleaning staff or contractors who need the information to carry out the service

  • Payment processors

  • Booking or customer management systems

  • Website hosting providers

  • Email or marketing platforms

  • Accountants, insurers or professional advisers

  • Legal or regulatory authorities, where required

We only share the information needed for the relevant purpose.

 

6. How long we keep your information

We keep personal information only for as long as necessary. This may vary depending on the type of information and why we collected it.

For example:

  • Enquiry information may be kept for up to [insert period, e.g. 12 months]

  • Customer booking records may be kept for up to [insert period, e.g. 6 years] for tax, accounting and legal reasons

  • Marketing consent records may be kept until you unsubscribe or withdraw consent

  • Website analytics data may be kept according to the settings of our analytics provider

 

7. How we protect your information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, alteration or disclosure. These steps may include secure systems, password protection, limited access to customer information, and careful handling of booking and payment details.

 

8. Cookies and website analytics

Our website may use cookies to make the site work properly, improve user experience, understand website traffic, and support marketing activity.

The ICO states that visitors should be told when cookies are used and what they do, and that consent is needed for cookies that are not strictly necessary.

You can usually manage or disable cookies through your browser settings. Where required, our website will ask for your consent before using non-essential cookies.

 

9. Marketing communications

We may send you updates, offers or service information where you have agreed to receive them, or where we are legally permitted to contact you.

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us at [Insert email address].

 

10. Your rights

Under UK data protection law, you may have the right to:

  • Access the personal information we hold about you

  • Ask us to correct inaccurate information

  • Ask us to delete your information

  • Ask us to restrict how we use your information

  • Object to certain uses of your information

  • Withdraw consent where we rely on consent

  • Ask for your information to be transferred to another provider, where applicable

To exercise your rights, contact us at [Insert email address].

 

11. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office. The ICO provides guidance and tools for small organisations, including a privacy notice generator for small businesses and sole traders.

 

12. Changes to this privacy statement

We may update this privacy statement from time to time. Any changes will be posted on this page with an updated date.

 

13. Contact us

For questions about this privacy statement or how we use your information, please contact:

 

Tailored Companionship and Cleaning
Email: tailoredcac@gmail.com 
Phone: 07349 975138

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